Shipping policy

Shipping Policy

Effective Date: August 1, 2026

At UMDA STORE, we are committed to delivering your orders quickly, safely, and reliably across Pakistan. Please read our shipping policy carefully before placing an order.

Shipping Coverage

We currently deliver to all major cities and regions across Pakistan.

Shipping Method

We offer Cash on Delivery (COD) for all eligible orders within Pakistan.

Order Processing

  • Orders are processed within 1 business day after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You may receive an order confirmation call or message before your order is dispatched.

Estimated Delivery Time

Our standard delivery time is:

  • 2–5 business days for most locations within Pakistan.

Please note that deliveries to remote areas may take slightly longer depending on courier availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may also offer free shipping promotions on selected products or during special campaigns.

Order Tracking

Once your order has been shipped, you may receive tracking information via SMS, email, or WhatsApp (where available), allowing you to monitor your shipment.

Delivery Attempts

Our courier partners will make reasonable delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or refusal to accept the parcel, the order may be returned to us.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate when placing your order. UMDA STORE is not responsible for delays caused by incorrect or incomplete information provided by the customer.

Delays

While we strive to deliver every order within the estimated timeframe, unexpected circumstances such as severe weather, public holidays, courier delays, or other events beyond our control may occasionally affect delivery times.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your parcel. We will investigate the issue and work to resolve it as quickly as possible.

Returns

Eligible products may be returned within 14 days of delivery in accordance with our Return & Refund Policy. Returned items must be unused, in their original condition, and include all original packaging and accessories.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team theumdastore@gmai.com . We are always happy to assist you